Terms and Conditions
Welcome to Jad Reis Group. By accessing our website or engaging our services, you agree to be bound by these Terms and Conditions. These Terms apply for the duration of your working relationship with Jad Reis Group and/or Davina Sardinha.
Services & Definitions
For the purposes of these Terms and Conditions:
"Service Work" means project-based, one-time, or fixed-scope services performed under a written service agreement, statement of work, or similar contract.
"Service Work Statement" or "Statement of Work (SOW)" means a written agreement defining the scope, timeline, deliverables, and fees for specific service work.
"Subscription" means a recurring, ongoing service billed on a periodic basis.
"Free Trial" means a promotional subscription period during which services are provided without charge prior to the start of paid billing.
All services are subject to individual agreements, service work statements, or subscriptions, as applicable.
Payment Terms
All payments are made to Davina Sardinha, operating as Jad Reis Group.
Service Work
We accept payment via ACH (Automated Clearing House) bank transfer. Service work requires a 50% deposit upfront before work begins. The remaining balance is due upon completion of the service work.
Subscriptions
Your credit card will be charged on the same calendar date that your subscription begins and/or when valid credit card details are received and verified. Charges will recur on that same date each billing cycle for the duration of the active subscription.
Free Trial Periods
If your subscription includes a free trial period (which may vary by plan and may include one or more free months of service), your credit card will not be charged until the free trial period ends. The first subscription charge will be processed immediately following the conclusion of the free trial, based on the subscription start date and/or when valid credit card details are received and verified.
We reserve the right to place an authorization hold on your credit card up to three (3) days prior to the end of the free trial period or the applicable recurring billing date to verify payment availability. Authorization holds are not charges and may temporarily reduce available credit.
Card Verification & Authorization Holds
A small initial charge (typically $1.00) may be applied to your credit card for verification purposes. This charge may be temporary and is used solely to validate the card. We reserve the right to place an authorization hold on your credit card up to three (3) days prior to each billing cycle to ensure payment availability.
Cancellation Policy
Service Work
Cancellation of service work is subject to the amount of work completed at the time of cancellation. The amount of work completed will be based on what has been outlined in the service work contract; otherwise, it will be determined by Jad Reis Group. If more than 50% of the agreed work has been completed, the initial 50% deposit will be retained to cover service charges incurred. Any additional work completed beyond the initial deposit amount may be billed accordingly.
Subscriptions
Subscriptions may be canceled at any time by submitting a cancellation request via email. Cancellation requests received at least three (3) days prior to the next scheduled billing date will prevent the upcoming subscription charge.
If a cancellation request is submitted within three (3) days of the next billing date—during which an authorization hold may already be in place—the subscription may still be charged. In such cases, we will apply a prorated refund based on the date the cancellation request was received, crediting any remaining unused days in the billing cycle.
Support and maintenance services are provided only while a subscription remains active and in good standing. If a subscription is canceled or expires, support services will be discontinued. Continued support will require either reactivation of the subscription or the creation of a new subscription or time-based service support request.
Refund Policy
Service Work
Refunds are subject to the terms of the service contract. Payments may be refunded based on the amount of work completed before the established end delivery date. The amount of work completed will be based on what has been outlined in the service work contract; otherwise, it will be determined by Jad Reis Group. If less than 50% of the agreed work has been completed, we will refund the initial deposit at no charge. If more than 50% of the work has been completed, the initial deposit will be retained to cover the cost of labor and services as outlined in the work statement.
Subscriptions
If you cancel your subscription after a new billing cycle has begun, you may be eligible for a prorated refund. Refunds are calculated based on the number of days already serviced within the current billing cycle. You will receive a credit or refund for the remaining unused days of service in that billing period.
Prorated refunds apply only to the current billing cycle and do not include prior billing periods. Refund eligibility may vary by plan and service type and is subject to review.
Intellectual Property
Unless otherwise agreed in writing, all intellectual property rights in any work created by Jad Reis Group remain with the respective parties as outlined in individual project agreements.
Service Eligibility & Scope of Work
All services, including but not limited to support, maintenance, development, consulting, and integration work, are provided only under one of the following conditions:
- An active and paid subscription in good standing; or
- An active and mutually agreed-upon service work statement, service agreement, or time-based service engagement.
No service work will be performed without an active subscription or an active service work statement in place. If a subscription is canceled, expires, or becomes inactive due to non-payment, all associated services—including support and maintenance—will be suspended.
Service work performed under a service work statement is limited strictly to the scope, duration, and terms outlined in that agreement. Any additional work outside of an active subscription or service work statement will require a new agreement prior to commencement.
Limitation of Liability
Neither Jad Reis Group, Davina Sardinha, nor any third-party or reseller shall be responsible or liable for any injury, loss, or damage, whether direct or consequential, arising out of the use of or the inability to use our services.
Before service work begins, users shall determine the suitability of the service for their intended use. Users assume all risk and liability whatsoever in connection therewith.
Contact Us
For questions regarding these Terms and Conditions, please contact: contact@jadreisgroup.com.